Return Policy
*ALL ORDERS PURCHASED DURING BLACK FRIDAY + CYBER MONDAY PROMOTIONAL DAYS (11/20-11/27) ARE FINAL SALE AND CANNOT BE RETURNED.*
Online Order Returns
We only offer store credit for returns. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Items must be returned within 14 days of purchase (in store) or delivery (online purchases) for a store credit refund. If the item has been shipped, we will pay the return shipping costs if the return is a result of our error (ie, you received an incorrect or defective item).
Damages and Defects
Please inspect your order upon receipt and contact us within 48 hours if it is defective or damaged, or if you received the wrong item so that we can evaluate the issue and make it right.
To start a return, you can contact us at hello@mimiandcocokids.com. If your return is accepted, we will issue you a Return Merchandise Authorization (RMA) number and give you instructions on how and where to send your package. Return shipping costs are the buyer's responsibility. We cannot accept items sent back to us without first requesting a return, as all returns require proof of purchase and must be clearly marked with a Return Merchandise Authorization (RMA) number.
You should expect to receive your refund within two weeks, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return (2-10 business days), the time it takes us to process your return once we receive it (2-3 business days), and the time it takes your bank to process our refund request (2-3 business days).
*ALL SALE ITEMS ARE FINAL SALE*
*ALL ORDERS PURCHASED DURING BLACK FRIDAY + CYBER MONDAY PROMOTIONAL DAYS (11/20-11/27) ARE FINAL SALE AND CANNOT BE RETURNED.*
The following items are final sale and cannot be returned:
All mark down or SALE items
All Nora Lee Items
All hair accessories
Teethers
All shoes and socks/tights
All holiday items